FAQS

All pilots for Sydney Helicopters are highly experienced in a range of helicopter operations including Charter, Scenic, Powerline Inspection, Aerial Water Bombing, Aerial Photography and Film. Furthermore, we are quality endorsed by ISO9001 and all of our pilots receive extensive company and factory training. See Our Company page and learn more about our team.

Your safety is Sydney Helicopters’ top priority when assessing whether bookings can proceed in adverse weather. Three main factors determine if a flight will go ahead: wind speed, visibility, and cloud height – though other conditions may also influence the decision. The type of flight also plays a role in our assessment. If we have any concerns about the forecast, we’ll contact passengers as early as possible. If you have any questions about the weather in the lead-up to your flight, please don’t hesitate to contact our team on 02 9637 4455.

For information relating to our weather policy, please see our Terms and Conditions page.

We welcome passengers of all ages, provided they are deemed ‘fit to fly’ – meaning their physical health is suitable for air travel. Children of all ages are permitted onboard. Infants under the age of 3 must be seated on an adult’s lap for the duration of the flight and do not incur a fare. In certain cases, and at the discretion of Sydney Helicopters, two children aged between 3 and 12 may be allowed to share a single seat.

The only limitation with flying while pregnant is your comfort. During the later stages of pregnancy we ask that you feel “fit to fly” prior to arriving for your flight. If you are unsure of your capacity to fly whilst pregnant, please contact your healthcare professional.

The number of available seats varies depending on the type of helicopter you’ll be flying in, as we offer several options with different seating layouts. For details on the various configurations, please refer to our Fleet page. Typically, there is one passenger seat located next to the pilot in the front, with the remaining seats positioned behind. All seats offer exceptional views. Please note, seating arrangements are determined by the individual weight of each passenger, which is why we ask for passenger weights at the time of booking. This helps ensure optimal weight distribution and proper loading of the aircraft.

You can wear any clothing and footwear in which you are comfortable. For the best photos, we recommend dark shirts or tops, as bright colors can create a reflective glare on the helicopter windows, affecting your pictures. For safety reasons, hats and other loose items should not be worn outside the aircraft, as they may be displaced by the downwash from the helicopter rotors

Our primary heliport, where we are based, is Nepean Aerospace Park located in Castlereagh. Please see our Facilities page for more details about our different pick locations in Sydney. All of our heliports offer secure parking, and you can park free of charge with no additional cost.

Yes you can! Unlike the large airlines, we don’t require you to place your phone in flight mode whilst flying with Sydney Helicopters. Please feel free to use your mobile device as a great way to capture your experience whilst flying with us. Reviews are a great way to provide us with feedback about your experience and let your friends and family know what you have been up to. Please see the bottom of our Homepage to links to our social media accounts.

Please see our Terms and Conditions page for details.

Please see our Terms and Conditions page for details.

5. Cancellation Fees: Cancellation fees apply to all bookings. Credit card charges incurred by Sydney Helicopters will be charged to the passenger for ALL cancellations. Cancellations made with greater than 24 hours notice will be refunded 100% if there was any payment made. NO REFUNDS are available for cancellations made less than 24 hours prior to departure, except at the absolute discretion of Sydney Helicopters.

Before flying with Sydney Helicopters, please ensure that your luggage complies with the following brochure. If you have any questions then please speak to one of our staff.

Dangerous Goods Brochure – “Is Your Luggage Safe?”

For us to be able to land anywhere, we require permission from the landowners granting us approval. This applies to council owned or private property. Additionally, the area must be safe and suitable for the helicopter. Please contact us by phone or email to confirm if your desired location is appropriate for your next pickup or drop-off.

The rules we operate under during daylight hours change when it comes to flying at night in two main areas:

1. Depending on the category of flight will determine what we can do with certain helicopters. For example, if you wanted to conduct film or photography (air work) work at night; this could be done in one of our single engine helicopters. If however, you wanted to hire (charter) a helicopter for the purpose of moving people, then this would require our twin-engine helicopter, which is a more expensive option.
2. Flying at night needs to be conducted at a higher altitude than during daylight hours. This applies to all categories of flight at night.